Effective Date: [15.08.2026]
Last Updated: [15.08.2026]

This Seller Agreement (“Agreement”) is entered into between:

MITHANSH Mart
Powered by: Mahalakshmi Foods
GSTIN: 27BXWPK9807R2Z2
Website: www.mithansh.com
Email: support@mithansh.com
Seller Support: 9225522541

Hereinafter referred to as “MITHANSH Mart”, “Platform”, “Company”, “we”, “us” or “our”

AND

The Seller

The person or business that registers and operates a seller account on MITHANSH Mart, identified by the business name, owner or authorised person, business address, mobile number, email address, GSTIN (where applicable), PAN and bank account details provided during registration and verification.

Hereinafter referred to as the “Seller”, “you” or “your”.

MITHANSH Mart and the Seller are collectively referred to as the “Parties”.

1. PURPOSE OF THIS AGREEMENT

MITHANSH Mart operates a multi-vendor marketplace that enables Sellers to list and offer Products to Customers through the Platform.

The purpose of this Agreement is to establish the terms under which the Seller may:

• Register on MITHANSH Mart
• Create a Seller Store
• List Products
• Receive Customer Orders
• Fulfil Orders
• Receive eligible settlements
• Participate in MITHANSH Mart promotional activities

By registering or continuing to operate as a Seller on MITHANSH Mart, the Seller agrees to comply with this Agreement and all applicable Platform policies.

2. SELLER ELIGIBILITY

The Seller represents that:

• The Seller is legally capable of entering into this Agreement.
• All information provided during registration is accurate.
• The Seller has the necessary rights to sell the Products listed.
• The Seller has obtained all licences, registrations and approvals required for its business and Products.
• The Seller will comply with applicable Indian laws and regulations.

MITHANSH Mart may conduct verification before approving or activating a Seller account.

3. SELLER KYC AND VERIFICATION

The Seller may be required to provide:

• Seller/business name
• Owner/authorized person's name
• Mobile number
• Email address
• Business address
• PAN
• GSTIN, where applicable
• Bank account details
• Identity/address documents
• Business registration documents
• Product-related licenses or certifications, where applicable

MITHANSH Mart may request additional documents for verification, compliance, fraud prevention or marketplace requirements.

Failure to provide valid information may result in rejection, suspension or termination of the Seller account.

4. SELLER ACCOUNT

The Seller is responsible for maintaining the confidentiality of its account credentials.

The Seller must:

• Keep login information secure.
• Not share account credentials with unauthorised persons.
• Immediately report unauthorised access.
• Maintain accurate business information.
• Update bank, GST, address and contact information when required.

The Seller is responsible for activities carried out through its Seller account unless unauthorised use is reported promptly.

5. PRODUCT LISTING

The Seller may list Products in categories approved by MITHANSH Mart.

Each listing should contain accurate information including, where applicable:

• Product name
• Brand
• Description
• Images
• Size
• Colour
• Quantity
• Weight
• Specifications
• Selling price
• Applicable taxes
• Stock availability
• Warranty information
• Return information
• Expiry date, where applicable
• Other legally required information

The Seller must not provide misleading, false or incomplete information.

MITHANSH Mart may review, reject, edit, restrict or remove listings that violate Platform policies or applicable law.

6. PRODUCT QUALITY AND AUTHENTICITY

The Seller is solely responsible for ensuring that Products listed on MITHANSH Mart are:

• Genuine
• Safe
• Authentic
• Legally saleable
• Properly packaged
• Properly labelled
• Fit for their intended purpose
• Compliant with applicable laws

The Seller must not sell counterfeit, duplicate, stolen, prohibited or unlawfully sourced Products.

7. SELLER LICENCES AND COMPLIANCE

The Seller is responsible for obtaining and maintaining all licences, registrations and approvals required for its Products and business.

Depending on the Product category, this may include applicable:

• GST registration
• FSSAI licence
• Legal Metrology compliance
• BIS certification
• Drug/cosmetic-related approvals
• Agriculture-related permissions
• Product-specific licences
• Other government registrations

MITHANSH Mart may request evidence of such licences at any time.

8. PRICING

The Seller is responsible for setting the selling price of its Products.

The Seller must ensure that:

• Prices are accurate.
• Applicable taxes are correctly considered.
• Discounts are genuine.
• No misleading pricing is displayed.
• Mandatory charges are properly disclosed.

MITHANSH Mart may establish certain Platform-wide promotional or pricing rules where permitted by applicable law.

9. COMMISSION AND PLATFORM FEES

The Seller agrees to pay applicable MITHANSH Mart charges.

Depending on the Seller plan and Product category, charges may include:

• Marketplace commission
• Subscription fee
• Listing fee
• Featured listing fee
• Advertising fee
• Payment processing charges
• Logistics/shipping charges
• Other agreed Platform charges

The applicable commission or fee structure will be communicated through the Seller dashboard, Seller plan, pricing schedule or other written communication.

MITHANSH Mart may update its fee structure by providing reasonable notice where required.

10. ORDERS

The Seller must regularly monitor the Seller dashboard and order notifications.

Upon receiving an Order, the Seller must:

• Confirm the Order within the applicable time.
• Maintain sufficient stock.
• Prepare the Product properly.
• Package the Product safely.
• Dispatch within the required timeframe.
• Provide accurate shipment information.
• Cooperate with delivery and return processes.

Repeated Order cancellations or failure to fulfil Orders may result in account restrictions.

11. ORDER CANCELLATION BY SELLER

The Seller should not cancel confirmed Orders without a valid reason.

Repeated cancellations due to:

• Incorrect stock
• Incorrect pricing
• Failure to process Orders
• Unreasonable delays
• Other avoidable reasons

may result in penalties, restrictions, reduced visibility or suspension according to applicable Seller policies.

12. PACKAGING

The Seller is responsible for suitable packaging of Products before dispatch.

Packaging should:

• Protect the Product from damage.
• Be suitable for transportation.
• Comply with applicable legal requirements.
• Include required labels and information.
• Prevent leakage, breakage or contamination where applicable.

For food, cosmetics, healthcare and other regulated categories, the Seller must follow applicable packaging and labelling laws.

13. SHIPPING AND DELIVERY

Depending on the agreed model, delivery may be handled by:

• Seller
• Courier partner
• Logistics partner
• MITHANSH Mart
• Third-party delivery service

The Seller must hand over Orders within the prescribed processing time.

The Seller must provide accurate pickup information and shipment details.

14. SHIPPING DOCUMENTS

The Seller is responsible for providing legally required documents for shipment.

Depending on the transaction, documents may include:

• Invoice
• Delivery Challan
• Packing List
• E-Way Bill, where legally required
• Other transportation documents

The Seller is responsible for complying with applicable GST and transportation documentation requirements.

15. GST AND TAX RESPONSIBILITY

The Seller is responsible for complying with applicable tax laws.

Where applicable, the Seller must:

• Maintain valid GST registration.
• Charge applicable GST.
• Issue appropriate tax invoices.
• Provide correct GSTIN.
• File required returns.
• Maintain required records.
• Comply with e-commerce and tax requirements applicable to the Seller.

The Seller is responsible for taxes arising from its business and Products, subject to the applicable law and marketplace structure.

16. INVOICING

Where required, the Seller must provide a valid invoice to the Customer.

Invoice information must be accurate and legally compliant.

The Seller must not issue false, duplicate or misleading invoices.

17. PAYMENT AND SELLER SETTLEMENT

Customer payments may be processed through authorised payment service providers.

Where applicable, MITHANSH Mart may facilitate settlement of eligible Seller amounts after deduction of:

• Marketplace commission
• Payment gateway charges
• Platform fees
• Shipping charges
• Refund amounts
• Applicable taxes or statutory deductions
• Other agreed charges

Settlement timing may depend on payment gateway processing, order completion, returns, refunds, disputes and other applicable processes.

18. RETURNS AND REFUNDS

The Seller agrees to comply with MITHANSH Mart's applicable:

Return, Refund & Cancellation Policy

The Seller may be required to accept eligible returns, replacements or refunds according to:

• Product category
• Product condition
• Seller policy
• Platform policy
• Applicable law

Where a return or refund is caused by Seller-related issues such as defective Products, wrong Products or materially incorrect listings, the Seller may be responsible for the applicable costs.

19. CUSTOMER COMPLAINTS

The Seller must cooperate with MITHANSH Mart in resolving Customer complaints.

The Seller may be required to provide:

• Product information
• Invoice
• Dispatch details
• Product photographs
• Batch/serial information
• Warranty information
• Other relevant documents

Repeated unresolved complaints may affect Seller performance and account status.

20. PRODUCT REVIEWS AND RATINGS

Customers may rate and review Products.

The Seller must not:

• Create fake reviews.
• Purchase fake reviews.
• Manipulate ratings.
• Threaten Customers for negative reviews.
• Offer unauthorized incentives for reviews.

MITHANSH Mart may remove reviews that violate applicable policies.

21. CUSTOMER DATA

The Seller may receive limited Customer information necessary for fulfilling Orders.

The Seller agrees to:

• Use Customer information only for legitimate Order fulfilment and authorized marketplace purposes.
• Not sell Customer information.
• Not share Customer information with unauthorized third parties.
• Not use Customer information for unrelated marketing without lawful permission.
• Protect Customer information from unauthorized access.

The Seller must comply with applicable data protection and privacy requirements.

22. SELLER MARKETING

MITHANSH Mart may promote Seller Products through:

• Website banners
• Social media
• Search results
• Email marketing
• WhatsApp communications
• Advertisements
• Promotional campaigns
• Other marketing channels

The Seller authorises MITHANSH Mart to use Product images, descriptions, Seller name and related marketing material for legitimate marketplace promotion.

23. INTELLECTUAL PROPERTY

The Seller represents that it has the right to use:

• Product images
• Brand names
• Logos
• Product descriptions
• Trademarks
• Copyrighted content
• Other intellectual property

The Seller must not list Products that infringe third-party intellectual property rights.

If a legitimate infringement complaint is received, MITHANSH Mart may remove or suspend the relevant listing pending investigation.

24. PROHIBITED PRODUCTS

The Seller must not list or sell products prohibited by:

• Applicable Indian law
• Government authorities
• MITHANSH Mart policies
• Payment service providers
• Logistics partners

MITHANSH Mart may maintain a separate Product Listing Policy / Prohibited Products Policy.

25. SELLER PERFORMANCE

MITHANSH Mart may monitor Seller performance based on factors such as:

• Order fulfilment
• Cancellation rate
• Dispatch performance
• Customer complaints
• Return rate
• Product quality
• Ratings
• Policy violations
• Fraud indicators

Seller performance may affect product visibility, Seller status, promotional eligibility or account continuation.

26. SELLER SUPPORT

For Seller support, the Seller may contact:

Email: support@mithansh.com
Mobile: 9225522541

Support may include assistance relating to:

• Account registration
• Product listing
• Orders
• Payments
• Seller dashboard
• Returns
• Technical issues
• Marketplace policies

27. FRAUD AND MISUSE

The Seller must not:

• Create fake accounts.
• Place fake Orders.
• Manipulate prices.
• Manipulate reviews.
• Circumvent Platform commissions.
• Conduct unauthorised transactions with Customers.
• Misuse Customer information.
• Upload malware or harmful code.
• Attempt to access another Seller's account.
• Manipulate Platform systems.

MITHANSH Mart may investigate suspicious activity and take appropriate action.

28. OFF-PLATFORM TRANSACTIONS

The Seller must not intentionally use Customer information obtained through MITHANSH Mart to divert Customers to unauthorised off-platform transactions for the purpose of avoiding applicable Platform fees or protections.

Where an Order is generated through MITHANSH Mart, the Seller must follow applicable Platform procedures.

29. CONFIDENTIALITY

The Seller must maintain confidentiality of non-public information received from MITHANSH Mart, including:

• Seller dashboard information
• Commission structures
• Business information
• Platform data
• Customer information
• Technical information
• Non-public marketing plans

Confidential information must not be disclosed without proper authorisation unless required by law.

30. ACCOUNT SUSPENSION

MITHANSH Mart may temporarily suspend a Seller account if there is a reasonable concern regarding:

• Fraud
• Product authenticity
• Customer safety
• Policy violations
• Payment irregularities
• Repeated complaints
• Poor fulfilment
• Misuse of Customer data
• Legal or regulatory non-compliance

During suspension, certain Seller functions may be restricted.

31. TERMINATION

Either Party may terminate the Seller relationship according to applicable notice requirements.

MITHANSH Mart may terminate the Seller account immediately where permitted by law in cases involving serious violations, including:

• Fraud
• Illegal activity
• Counterfeit Products
• Serious Customer harm
• Intellectual property infringement
• Repeated policy violations
• Misuse of Customer information
• False KYC information

Termination does not automatically remove obligations relating to completed Orders, refunds, payments, taxes, confidentiality or other surviving obligations.

32. SELLER INDEMNITY

To the extent permitted by applicable law, the Seller agrees to indemnify and hold MITHANSH Mart harmless from claims, losses, penalties, costs and expenses arising from:

• Seller's Products
• Product defects
• Seller's violation of law
• False information
• Intellectual property infringement
• Tax non-compliance
• Seller misconduct
• Breach of this Agreement
• Unauthorised use of Customer information

33. LIMITATION OF LIABILITY

MITHANSH Mart operates primarily as a marketplace platform.

To the extent permitted by applicable law, MITHANSH Mart will not be responsible for indirect or consequential losses arising from the Seller's independent business operations.

Nothing in this Agreement excludes or limits any liability that cannot legally be excluded or limited.

34. FORCE MAJEURE

Neither Party shall be responsible for delays or failure caused by circumstances beyond reasonable control, including:

• Natural disasters
• War
• Government restrictions
• Epidemics or pandemics
• Strikes
• Transport disruption
• Internet or telecommunications failures
• Major technical failures
• Cybersecurity incidents
• Other force majeure events

35. CHANGES TO THIS AGREEMENT

MITHANSH Mart may update this Seller Agreement and related policies from time to time.

Where required, material changes may be communicated to Sellers through email, Seller dashboard or other appropriate communication methods.

Continued use of the Platform after the effective date of updated terms may constitute acceptance, subject to applicable law.

36. GOVERNING LAW

This Agreement shall be governed by the laws applicable in India.

Subject to applicable law, disputes shall be subject to the jurisdiction of competent courts having jurisdiction over the registered office of MITHANSH Mart / Mahalakshmi Foods.

37. DISPUTE RESOLUTION

The Parties shall first attempt to resolve disputes through good-faith communication.

The Seller should contact:

support@mithansh.com

or

9225522541

If the dispute cannot be resolved through discussion, the Parties may pursue remedies available under applicable law.

38. NOTICES

Official communications may be sent through:

• Registered email
• Seller dashboard
• Website notifications
• SMS
• Other authorized communication channels

The Seller is responsible for keeping its contact information updated.

39. ENTIRE AGREEMENT

This Seller Agreement should be read together with applicable MITHANSH Mart policies, including:

• Terms & Conditions
• Privacy Policy
• Seller Terms & Conditions
• Buyer Terms & Conditions
• Payment Policy
• Shipping & Delivery Policy
• Return, Refund & Cancellation Policy
• Product Listing Policy
• Marketplace Rules
• Grievance Redressal Policy
• Cookie Policy

In case of conflict, the applicable specific policy or agreement may govern the relevant matter to the extent permitted by law.

40. SELLER DECLARATION

By registering or continuing as a Seller on MITHANSH Mart, the Seller confirms that:

• The information provided is true and accurate.
• The Seller has the legal right to sell the listed Products.
• The Seller will comply with applicable laws.
• The Seller will maintain required licences and registrations.
• The Seller will provide genuine and accurately described Products.
• The Seller will fulfil Customer Orders responsibly.
• The Seller will follow MITHANSH Mart policies.
• The Seller will protect Customer information.
• The Seller accepts the applicable commission and fee structure.
• The Seller agrees to this Seller Agreement.

41. ACCEPTANCE OF THIS AGREEMENT

This Agreement is accepted electronically. No physical signature is required.

By ticking the acceptance box during seller registration, or by continuing to operate a seller account on MITHANSH Mart, the Seller confirms that it has read, understood and agreed to be bound by this Agreement and the applicable Platform policies.

The Seller's business details, together with the date and time of acceptance, are recorded against the seller account. That record constitutes evidence of the Seller's acceptance of this Agreement.

42. MITHANSH MART DETAILS

MITHANSH Mart
Powered by Mahalakshmi Foods

GSTIN: 27BXWPK9807R2Z2
Website: www.mithansh.com
Email: support@mithansh.com
Seller Support: 9225522541