Effective Date: [15.08.2026]
Last Updated: [15.08.2026]

1. Introduction

Welcome to MITHANSH Mart (“MITHANSH Mart”, “we”, “us”, or “our”).

MITHANSH Mart is a multi-vendor online marketplace operated by Mahalakshmi Foods, through which customers can discover and purchase products offered by independent sellers, manufacturers, businesses, home entrepreneurs and other marketplace participants.

We respect your privacy and are committed to protecting the personal information you provide while using our website, services and marketplace.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and the choices available to you.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• The MITHANSH Mart website
• Customer accounts
• Seller accounts
• Product purchases and orders
• Seller registration and onboarding
• Customer support interactions
• Marketing communications
• Website forms
• Cookies and similar technologies
• Other services directly connected with MITHANSH Mart

By using MITHANSH Mart, you acknowledge that you have read and understood this Privacy Policy.

3. Information We Collect

Depending on how you use our platform, we may collect the following information.

A. Customer Information

We may collect:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping/delivery address
• PIN code
• Account login information
• Order details
• Product preferences
• Customer support communications
• Reviews, ratings and feedback

B. Seller Information

For seller registration and verification, we may collect:

• Seller/business name
• Owner/authorized person's name
• Mobile number
• Email address
• Business address
• Pickup address
• Bank/payment settlement details
• GST details, where applicable
• PAN or other business identification details, where required
• Product and business information
• Documents required for seller verification or legal compliance

C. Payment Information

Payments may be processed through third-party payment service providers.

MITHANSH Mart may receive transaction-related information such as:

• Transaction ID
• Payment status
• Payment method
• Order amount
• Refund status

Where payment processing is handled by a third-party payment provider, sensitive payment credentials such as card numbers, CVV or banking passwords may be handled directly by that provider and may not be stored by MITHANSH Mart.

4. Information Collected Automatically

When you access our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of access
• Referring website
• Approximate location information
• Website usage and interaction data

This information helps us improve website performance, security and user experience.

5. How We Use Your Information

We may use your information for legitimate business and service purposes, including:

Order Processing

• Processing orders
• Confirming purchases
• Arranging delivery
• Processing returns and refunds
• Providing order updates

Account Management

• Creating and maintaining customer accounts
• Creating and managing seller accounts
• Authentication and account security
• Seller verification

Marketplace Operations

• Connecting customers with sellers
• Facilitating marketplace transactions
• Managing seller settlements
• Managing product listings
• Preventing fraudulent or unauthorized activities

Customer Support

• Responding to enquiries
• Resolving complaints
• Handling returns and refunds
• Providing technical assistance

Improvement of Services

We may use information to:

• Improve our website
• Improve marketplace functionality
• Understand user preferences
• Develop new features
• Analyse marketplace performance

Marketing

Where permitted and where applicable, we may send:

• Offers
• Discounts
• New product notifications
• Seller opportunities
• Promotional communications
• Marketplace updates

You may opt out of promotional communications where applicable.

6. Legal Basis for Processing

We process personal data only for lawful purposes and, where required, based on consent or other permitted lawful grounds.

Our processing may be necessary to:

• Provide requested goods or services
• Process and fulfil orders
• Provide marketplace services
• Maintain accounts
• Meet legal and regulatory obligations
• Prevent fraud and misuse
• Protect the security of our platform
• Communicate important service information

India's Digital Personal Data Protection Act, 2023 establishes requirements around lawful processing, notice and consent, subject to its applicable provisions and commencement.

7. Sharing of Information

We do not sell your personal information as a commodity.

However, we may share relevant information with trusted third parties where necessary to operate MITHANSH Mart.

These may include:

Sellers

For fulfilling an order, relevant customer information such as name, shipping address and contact information may be shared with the seller responsible for fulfilling the order.

Delivery Partners

Relevant information may be shared with logistics and delivery partners to deliver orders.

Payment Service Providers

Transaction information may be shared with payment processors to facilitate payments, refunds and settlements.

Technology & Service Providers

We may use third-party providers for:

• Website hosting
• Cloud services
• Analytics
• Communication
• Customer support
• Security
• Marketing technology
• Software services

Such providers may process information only as necessary for providing their services to us.

Legal and Regulatory Authorities

We may disclose information where required by applicable law, regulation, court order, government authority or lawful request.

8. Seller Responsibility

MITHANSH Mart operates as a marketplace connecting customers and sellers.

Sellers may receive certain customer information necessary to fulfil orders.

Sellers are required to use customer information only for legitimate marketplace purposes and must not misuse, sell, disclose or independently exploit customer information for unauthorized purposes.

9. Cookies

MITHANSH Mart may use cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Improve website functionality
• Understand website traffic
• Analyze website performance
• Improve user experience
• Support relevant marketing activities

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

10. Third-Party Links

Our website may contain links to third-party websites, services, payment providers, social media platforms or other external services.

MITHANSH Mart is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

Users should also take reasonable precautions to protect their account credentials and devices.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing services
• Completing transactions
• Maintaining business records
• Resolving disputes
• Preventing fraud
• Meeting legal, tax, accounting and regulatory requirements

When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable legal requirements.

13. Your Rights

Subject to applicable law, you may have rights relating to your personal data, including rights to:

• Access information about personal data being processed
• Request correction of inaccurate information
• Request deletion of personal data where applicable
• Withdraw consent where processing is based on consent
• Request information about processing
• Raise a grievance or complaint

The Digital Personal Data Protection framework provides data principals with specified rights and mechanisms for consent withdrawal and grievance handling, subject to the applicable provisions and their commencement.

14. Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent in accordance with applicable law.

Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal.

Please note that withdrawal of certain permissions may affect our ability to provide particular services.

15. Children's Privacy

MITHANSH Mart is intended to be used by individuals who are legally capable of entering into transactions.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

16. Fraud Prevention and Security

We may process information to detect, investigate and prevent:

• Fraudulent transactions
• Fake accounts
• Unauthorized access
• Payment fraud
• Seller misconduct
• Customer abuse
• Marketplace manipulation
• Other unlawful or prohibited activities

We may suspend or terminate accounts involved in activities that violate our Terms & Conditions or applicable law.

17. Communications

We may contact you through:

• Email
• SMS
• Phone calls
• WhatsApp or other permitted messaging channels
• Website notifications

Communications may include transactional messages, account notifications, order updates, security alerts and, where permitted, promotional messages.

Transactional and security-related communications may continue even if you opt out of promotional communications.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Changes in technology
• Changes in legal requirements
• Changes in our business operations
• Changes in data-processing practices

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

We encourage users to review this page periodically.

19. Grievance Redressal

If you have any concern regarding the collection, use, processing or protection of your personal information, you may contact our grievance contact.

Grievance Officer / Privacy Contact

MITHANSH Mart
Powered by Mahalakshmi Foods

Email: support@mithansh.com

Phone: 9225522541

We will make reasonable efforts to review and respond to privacy-related complaints within the period prescribed by applicable law.

20. Contact Us

For questions, requests or concerns regarding this Privacy Policy, please contact:

MITHANSH Mart
Powered by Mahalakshmi Foods

🌐 Website: www.mithansh.com
📞 Phone: 9225522541
📧 Email: support@mithansh.com